Q: When can I expect my order? A: We aim to deliver your order within 3 to 5 working days throughout Egypt (just a heads up, weekends and official holidays are excluded).
Q: How much will shipping cost? A: The shipping cost will be calculated automatically when you check out, so there are no surprises!
Q: What time will my order be delivered? A: Our friendly shipping company will reach out to you on the delivery day to keep you in the loop.
Q: Do you have a store I can visit? A: We're currently online only and don’t have a physical store, but we're always here for you through our website!
Q: What’s your refund/return policy? A: We want you to love your purchase! To return an item, it needs to be in its original condition and packaging—unworn, unwashed, and with all tags attached. During sale periods, please note that items bought at a discount cannot be exchanged or refunded.You have 3 days from your purchase to request a return or exchange.
Just send us a message with your order details via our Instagram account or Email to get started.
Please remember that DOU can’t cover the shipping fees for returns and exchanges (which are approximately 65 to 120 EGP for all governorates). We're here to help!
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